A seasoned Customer-Focused and Problem-Solving Professional with over 19 years of experience, delivering innovative ideas and outstanding customer service for Fortune 500 companies. Driven by a passion for achieving the highest levels of client success, satisfaction, and retention, I excel in building close client relationships to thoroughly understand and meet their goals.
As a talented leader, I bring top-notch skills in account management through a consultative approach and white-glove treatment. I am dedicated to improving organizational processes, enhancing customer satisfaction, and fostering a culture of continuous improvement. I create an innovative work environment that empowers teams to excel. Proficient in English, Spanish, and Portuguese.